I ordered four beer glasses from this shop. That went relatively well (ignoring the strange behavior of the purchase completion process) and the shipment arrived after about 3 weeks. Unfortunately, one of the glasses arrived shattered. They were packed well and the shipping box was undamaged but these things happen. I immediately contacted the store and submitted pictures and a request for replacement or refund as the site requires. I sent the request both by regular email and by using the shop's web-based contact system. I didn't hear anything back. Over the last 2 weeks I have submitted a total of 6 requests and have not heard one word back from this vendor. My advice to you is to read this and the other reviews and take them seriously. I wish I had. The vendor simply ignores customers. I was planning to give this guy 2 stars but realized that would actually have raised his average rating so I'm going with 1. LOL. Buyer beware!
Shame on me for not reading the reviews before ordering. Your deliberate failure to ship the products that were paid for is more than simply criminal. You exemplify the worst kind of business practices. Amazed you are still in business.
Just got my delivery of my order of 4 bottles of Westvleteren 12 (not cheap) from the Belgian Shop. I ordered the beer before I saw all the poor reviews, and after my order contacted them of my concerns. Bruno replied quickly considering time zone difference and answered all my questions. The delivery was perfect. Bubble wrapped bottles, popcorn styrofoam as a cushion, all bottles intact. Had to leave this favorable, lengthy review so people know of my experience. Proost, J.R.
The negative reviews on here are ridiculous and unfair! We have a pandemic and a backed up supply issue and IMPATIENT people need to realize that shipping can be delayed for various reasons! I just placed an order from Canada and I got my package in 8 days! Also, another friend of mine ordered in the summer and she got her package in 8 days as well! This is SUPER FAST shipping for international and considering what is going on in the world! Also, the shipping is insanely affordable! One website wanted 70.00 in Euros. The shipping here was only $12.50!! The Belgian Shop has EXCELLENT FAST AFFORDABLE SERVICE. I will be ordering again! Thank you from Canada.
I placed an order on Aug 2nd. Order was shipped on Aug 9th. Got a tracking number on Aug 13th. Then checked the status of the shipment and found out that the shipment has been rejected in the Belgium custom on Aug 13th. Today is Aug 25th. Sent multiple emails to the customer care but no response at all. Not even refunded the money. All gone! What kind of customer experience is this?