Delivery Worldwide | More than 18.000 customers | N°1 Belgian Shop

General Conditions

BelgianShop.com is a trade name operated by Tech-Nobel sa , whose registered office is at 1, Chemin du Couloury, 4800 Verviers, Belgium and registered at the Carrefour des Entreprises Bank under number BE0.451.524.706, hereinafter referred to as " seller ".

These general conditions of sale govern all relations between the seller and the customer, namely, any person, natural or legal, who orders via the hosted website at www.BelgianShop.com.

Customers, natural persons, who order via the website www.BelgianShop.com for their private needs are consumers and benefit for certain items a right of withdrawal (see Article 8 of these conditions).

By the sole fact of his order, the customer accepts these general conditions of sale.

Company Identity:

BelgianShop.com represented by Tech-Nobel sa
1, Chemin du Couloury
4800 Verviers
Belgium

Venture N °: BE0.451.524.706
Tel: +32 (0) 87 394240
E-mail: info@BelgianShop.com

Products and services :

The customer can consult the information on the products and services offered in the catalog of the seller via the site www.BelgianShop.com.
The pictures that are published in the catalog are as faithful as possible but may have small differences with the original product, especially in terms of colors. These pictures do not enter the contractual field and therefore do not bind the seller. Despite all the care taken in the preparation of product information, the seller can not be held responsible for a change in the text of the packaging or packaging of its suppliers.
The seller endeavors to receive reliable data from its suppliers and to communicate these reliable data on its website www.BelgianShop.com. However, the seller can not guarantee the accuracy, completeness and / or current nature of this data. Differences may appear between the data indicated on the www.BelgianShop.com site and those on the product labels, in particular for technical reasons inherent to the inventory rotation. The data available on www.BelgianShop.com do not replace the data mentioned on the product labels. In case of discrepancies, the information on the product labels prevails. Before entering into the purchase agreement and prior to any consumption of the products, the Customer must check the data of the products indicated on the labels of the products (in particular the allergens). The Customer expressly waives any action against the seller in case of discrepancy.
Sales are made within the limit of inventory available from suppliers of the seller. In case of stock shortage, the seller will send an e-mail to the customer, warning him of this stock shortage and extending the delivery time of the whole order. If this period exceeds 3 days, the seller reserves the right either to propose to his client and with his consent an equivalent product either to cancel the order and to reimburse the customer.
The seller reserves the right to modify his catalog of products and services at any time. The offers of products and services are valid for the duration of their publication on the site www.BelgianShop.com

Ordering:

Prior to placing an order, the customer will provide his / her exact contact information, namely his / her name, billing address, delivery address (if different from billing address), telephone, Mail. The seller can not be held responsible if the customer mentions incorrect contact details. In the event of return of the order for these reasons, the seller will not return the order unless the customer pays the shipping costs again.
The customer fills his order basket for a minimum amount of 55$, confirms the acceptance of the general conditions of sale and then proceeds to the payment of his order. All these actions constitute proof of the transaction.
After payment, an order confirmation will be sent to the customer. This order confirmation contains the complete information provided by the customer as well as a description of the order, including the total price of the order as well as delivery costs. The confirmation of order will have a right of withdrawal as an attachment.

Rates and billing:

Unless otherwise stated, prices are quoted in US$, but other currency can be selected by the customer. They include the costs of preparation and processing of the order. They do not include delivery charges. The seller is not responsible for payment of customs duties or other local costs or taxes. Such rights, costs or taxes are the sole responsibility of the customer. The customer shall also be required to make the necessary declarations to the competent authorities of the country of delivery. Prices of products and services are inclusive of VAT.
The delivery costs vary according to the place of delivery, the weight and the volume of the order. They are given as an indication on the summary of the order and before any payment.
The seller reserves the right to modify the tariffs at any time and in particular to adapt them to any variation in prices imposed by its own suppliers or linked to a modification of the shipping costs. The price is the date on which the order was placed.

Payment :

Payment must be made by the customer when validating his order. The order will be processed upon receipt of payment.

1 / Paypal: This online payment site ENTIRELY SECURE offers you to quickly settle your purchases and offers you in addition a protection of purchases, a guarantee of return, a simple and effective way to be reimbursed in the case of a Cancellation and especially an automatic currency exchange! Registration on Paypal as well as purchases are completely FREE

2 / Bank transfer: If you live in the "euro zone", you can use a European bank transfer (SEPA). These take longer to arrive but you can be sure that payment will be made between two recognized banks.


WARNING ! BelgianSHop is not responsible for the payment of customs duties or other local costs or taxes. Such duties, costs or taxes shall be borne by the customer. The customer shall also be required to make the necessary declarations to the competent authorities of the country of delivery.

Delivery, postage and customs charges:

We ship worldwide!

If the destination country of your package is not listed,  contact us by info@belgianshop.com to place your order.
The delivery costs and possible customs duties (except EU) are exclusively charged to the customer.
Orders are delivered against the customer's signature for receipt.
In case the parcel is seized because of products prohibited in the country of residence of the customer, no refund will be made by the seller. It is therefore up to the customer to verify the possibility of importing the ordered products.

We suggest the customer to check the order when it is received. If the package containing the order appears damaged, the customer should inspect it immediately. If the order is damaged, the customer will write to BelgianShop the description of the damage as well as any remark on the delivery note. The customer then undertakes to inform the seller by email as soon as possible, giving as much detail as possible. The seller agrees to refund or replace damaged products within 14 days.

In the event that some products are damaged in their cartons without the package being damaged during delivery, the customer should inform the seller as soon as possible of the signature of the delivery note.

We kindly ask to the customer to contact us if he has a complaint about our services..

For consumers in the European Union, it is also possible to file complaints via the ODR platform of the European Commission. If your complaint is not filed elsewhere yet, you are free to file your complaint via this platform of the European Union.

Delivery time :

Generally it takes a few days to process your order. If we have in stock all the items you have purchased, your order will leave our office the same day. All orders are sent from Belgium by Bpost. Please allow 4-12 business days delivery (it depends on the customs and delivery services in the destination country). 

Although we will use our reasonable endeavors to deliver your order promptly, we cannot accept any liability for delays outside of our control (e.g. incorrect or incomplete delivery details, courier or postal delays, clearance delays, delays during Christmas and New Year, etc.). In the event of any problems with your order we will contact you as soon as possible
.

If the customer does not deliver within 30 days, the customer can request the cancellation of the sale and the reimbursement of the sums paid for his order.

Right to retract :

Consumers, ie physical customers who place orders on www.BelgianShop.com as part of their private needs, benefit from a 14-day withdrawal period from the day of receipt of the order , For all products ordered with the exception of the supply of sealed goods that can not be returned for reasons of protection of health or hygiene and which have been unsealed by the consumer after delivery, as well as all products liable to deteriorate or to perish rapidly ("fresh" products).
To exercise this right of withdrawal, the consumer may send an e-mail to the seller or fill in the return form available on
www.BelgianSHop.com without having to justify the reasons or pay penalties, with the exception of removal costs.
The seller agrees to reimburse the amount of the order within 14 days from the date of receipt of the return merchandise or proof of re-dispatch by the buyer, as well as delivery charges.
The costs of returning the goods to the seller are the sole responsibility of the customer.

Warranty:

The seller guarantees the purchased products against hidden defects that make them unsuitable for their use. Any product concerned must be returned to us as soon as possible of receipt of the package.
The product will be refunded within 14 days from receipt of return of the latter.

Data processing :

We use the information you give to us to:

·        - Process any order that you make and making sure you have a great experience using our services. The personal information you submit during your registration or while placing an order will only be used for the purpose of processing your orders. We won’t use such data for marketing or other purposes; 

·        - Respond to your queries and requests; 

·        - Enable our experts conduct data analysis to help us improve our services and advertising; and 

·        - Keep you updated on our latest announcements or send you marketing information about us. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please Contact Us.

 

We use the information we collect to: 

·        - Administer our site and improve your browsing experience, including tailoring content offered to you; 

·        - To identify and prevent default in payments, fraud and other harmful activity, to defend our rights or property and to protect the rights and interests of our consumers and users; and 

·        - As part of our efforts to keep our site safe and secure. 

 

We use the information we receive from other sources to: 

·        - To combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive).

 

In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.

 

Limitations of liability:

The customer acknowledges and accepts that all obligations owed by the seller are exclusively of means and that the seller is only responsible for its fraud and its gross negligence. In the event that the customer demonstrates the existence of a gross or fraudulent mistake on the part of the seller, the damage which the customer may claim for compensation includes only the pecuniary damage resulting directly from the fault attributed to the seller excluding Of any other damage (including non-pecuniary damage, pleasure, loss of profits, costs, etc.) and may in any event exceed 75% (excluding VAT) of the amount actually paid By the Customer in execution of the order.

Force majeure:

The seller can not be held liable, either contractually or extracontractually, in the event of temporary or permanent breach of his obligations when this non-performance results from a case of force majeure or fortuitous.  A decision of a third party when this decision affects the proper performance of this contract or any other cause beyond the reasonable control of the seller.
If, due to circumstances beyond the control of the Seller, the fulfillment of its obligations can not be prosecuted or is simply made more onerous or difficult, the Seller and the Customer undertake to negotiate in good faith and fairly an adaptation of the Contractual conditions within a reasonable time to restore the balance. Failing agreement within a reasonable time, either party may invoke the termination of the contractual relationship between the parties, without compensation or indemnity of any kind whatsoever.

Miscellaneous :

The opinions of our customers are placed on our site after selection.

The nullity of any provision of these conditions shall not invalidate the other conditions.
The seller reserves the right to modify the present general conditions.
The sale of the products offered on the site www.BelgianShop.com is governed by Belgian law.
Any dispute concerning the services provided by the seller, as well as any dispute as to the validity, interpretation or execution of these general conditions will be subject to Belgian law and exclusive jurisdiction of the courts of the judicial district of Verviers.